Support You Can Rely On

ServiceDirekt structures support around how local businesses in Skåne actually operate: clear entry points, defined priorities, and separate models for projects and ongoing operations. If you run hardware and systems deployed by ServiceDirekt, support for that environment is included — and where you’d rather reach a platform directly, the official channels are listed below.

Support Models

Project Support:

During design and implementation, ServiceDirekt includes support for issues related to the new environment — clarification questions, minor adjustments, and incident handling tied directly to the deployment.

Operational Retainer:

For environments where continuity is critical, a ServiceDirekt retainer provides sustained access to expertise. Scope and hours are defined in advance, with optional emergency coverage matched to your business opening hours.

Support Channels

ServiceDirekt support typically uses these channels:

– Email for regular issues and requests

– Phone for urgent cases during agreed hours

– Optional integration with Teams, Slack, or ticketing systems for retained clients

Details for each client are specified in the agreement and deployment documentation.

Priorities and Response Targets

ServiceDirekt categorizes incoming issues so the most critical situations get the fastest attention:

Critical: full outage of payment terminals, complete Wi-Fi failure, or full camera system outage

High: major performance degradation or serious data synchronization problems

Medium: partial issues affecting a subset of locations, systems, or devices

Low: configuration questions, minor changes, and non-urgent improvements

Response and triage times are defined in the support or retainer agreement, based on chosen service levels and operating hours.

What to Include When Reporting an Issue

Efficient resolution depends on good initial information. When reporting an issue to ServiceDirekt, include:

– A short description of the issue

– Business impact and affected locations or systems

– Approximate time the issue started

– Screenshots, photos, or error messages if available

This allows rapid triage and reduces repeated follow-up questions.

Platform Support Directory

If ServiceDirekt deployed your hardware and systems, support for that environment is included — contact ServiceDirekt first. If you prefer to reach a platform directly, these are their official support channels:

Axis® Communications (cameras & surveillance)

Support:

help.axis.com — helpdesk and 24/5 live chat (English)

Phone (EMEA, Mon–Fri 09:00–17:00 CET):

+46 46 272 18 00 (Swedish HQ)

UniFi / Ubiquiti (networks & Wi-Fi)

Support:

help.ui.com — help center and support chat via account.ui.com

Device replacement (RMA):

rma.ui.com

Fortnox (accounting)

Support:

support.fortnox.se — in-product chat after login

Phone:

0470-78 50 00

Pleo (expense cards)

Support:

help.pleo.io (available in Swedish)

Email:

support@pleo.io

Software tools (lower-urgency, docs & email)

LiveChat:

Help via in-product chat and the LiveChat Help Center

Twenty.com CRM, Softr, TapeApp:

Support via each provider’s documentation and email/community channels

Platform contact details were current at the time of writing. Always confirm on the provider’s official site, as support channels and hours can change.